What Operators Pay
Space operators — developers, property companies, landlords — pay Shilden a fee upon completion of a lease transaction in which Shilden represented the occupier. The fee is expressed as a percentage of the first year’s rent on the transacted space, at market-standard rates. These rates are disclosed to both parties.
The operator fee is not contingent on building selection. Our fee for any transaction, in any qualifying building, is consistent. There is no incremental financial benefit to recommending one building over another.
What Clients Pay
For transaction mandates, clients pay nothing. The first conversation, the brief development, the submarket assessment, the shortlist, the negotiation, the lease advisory, and the handover are all covered by the operator fee at transaction close.
For ongoing portfolio counsel engagements — where Shilden advises on a multi-site or multi-year portfolio on a retained basis — a separate retainer is agreed with the occupier. This fee covers advisory that extends beyond individual transactions: portfolio audits, market monitoring, renewal assessments, and lease renegotiation support.
What This Means in Practice
If you engage Shilden for a GCC entry mandate and the transaction is completed, you pay nothing. If we advise against a transaction — because the timing is wrong, the buildings available do not meet your brief, or the market is moving in a direction that warrants a hold — you still pay nothing. Our advice is not conditional on a transaction occurring.
This is the structural difference between an advisor and a broker. An advisor is paid for the quality of the counsel. A broker is paid for the volume of the transactions. The fee structure determines which one you are engaging.
Frequently asked questions
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Yes. The first conversation is always complimentary and is intended for both parties to assess fit. There is no obligation and no follow-up pitch.
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Ongoing portfolio counsel engagements — where Shilden advises on an occupier's full Bangalore portfolio on a retained basis — are structured on annual retainers. These are occupier-paid and are agreed separately from any transaction mandate.
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If no transaction occurs — because we advised against one, or because the market conditions did not support the brief — we are not paid a transaction fee. If a transaction is not in the occupier's interest, we will say so.